
Customer Experience Leader
1 week ago
About This Position
This position is responsible for leading a team of customer service representatives. The successful candidate will be responsible for ensuring customer satisfaction and resolving customer issues.
Key Responsibilities
- Developing support strategies to improve customer satisfaction and resolve customer issues
- Managing a team of customer service representatives to ensure efficient management from planning to post-issue resolution
- Ensuring that customer service processes are effective and efficient
Requirements
- Strong leadership skills and experience in managing teams
- Ability to develop and implement effective support strategies
- Excellent written and verbal communication skills
Role Overview
We are seeking a Customer Service Manager to join our team. The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction and resolving customer issues.
Job Description
The Customer Service Manager will be responsible for developing and implementing effective support strategies to improve customer satisfaction and resolve customer issues. This includes monitoring performance, handling escalations and improving service processes.
Benefits
As a member of our team, you will have the opportunity to work on-site in a dynamic and fast-paced environment. You will also have access to ongoing training and development opportunities to help you grow in your career.
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