Customer Experience Catalyst

6 days ago


Alleppey, Kerala, India beBeeDataAnalyst Full time ₹ 90,00,000 - ₹ 1,20,00,000

What Drives Us?

We strive to create impactful customer experiences. Our team is driven by insights, empathy, and a passion for continuous improvement. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver meaningful solutions.

As a Customer Insights Associate, you will be at the forefront of customer experience. Your role involves:

  • Preparing and maintaining performance reports to track key metrics.
  • Analyzing customer data to uncover patterns, gaps, and opportunities.
  • Engaging with customers directly through calls to capture feedback and understand their pain points.
  • Providing actionable insights to internal teams to enhance overall customer satisfaction.
  • Collaborating with cross-functional teams to ensure data accuracy and consistency.

What We Look For?

We seek a detail-oriented, analytical, and customer-centric professional who brings both technical skills and empathy to the table. Specifically:

  • Minimum 6 months of experience in performance analysis or data science.
  • A strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Effective communication skills with the ability to connect empathetically with customers.
  • A customer-centric mindset and eagerness to contribute to continuous improvement.


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