Training Experience Manager

3 days ago

Bengaluru, Karnataka, India beBeeEnablement Full time US$ 1,20,000 - US$ 1,80,000
Job Title: Training and Enablement Specialist

Job Summary:
We are seeking a skilled Training and Enablement Specialist to empower our customers to maximize efficiencies and scale their use of our products. This role sits at the intersection of training, technology, and customer success, focused on creating impactful learning experiences that drive product adoption, efficiency, and long-term value.

Key Responsibilities:
- Design and deliver customer training programs that maximize efficiency and product adoption.
- Leverage AI tools to create, refine, and scale content, guides, tutorials, workshops, self-service modules.
- Incorporate behavioral nudges and adoption strategies to encourage best practices and long-term product usage.
- Collaborate with Product, Customer Success, and cross-functional stakeholders to align training with evolving customer needs.
- Analyze training effectiveness using data and feedback, continuously iterating to improve customer outcomes.
- Act as a trusted advisor for customers, ensuring they have the knowledge and confidence to scale their use of our platform.

Requirements:
- 8 years of experience in customer training or enablement roles.
- Strong analytics and technical skills with the ability to translate data into actionable insights.
- Demonstrated success in building and scaling customer-facing content or programs.
- Strong cross-functional collaboration skills and ability to partner effectively with Product, Customer Success, and other internal teams.
- Excellent communication and facilitation skills, with a customer-first mindset.
- Prior experience with Learning Management Systems, such as Moodle, Canvas, Blackboard, TalentLMS, Docebo, etc.
- Familiarity with AI-driven tools for content creation, iteration, and delivery.

Benefits:
- Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in-office three days a week, as this offers the chance to immerse yourself in the energy of our headquarters, collaborate with the founder, and experience our new customer experience center.
- We're building something extraordinary-learn, grow, and thrive in our fast-paced, transformative environment.

Diversity and Inclusion:
- We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique as the communities we are building for. It's up to us to create a company where anyone can bring their authentic self to work every day. We're constantly working to improve and accept our responsibility to elevate the voices left in the margins. We're building a company that every one of us at [Company] is proud to work for, a company that celebrates you for being you.

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