Support Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 80,00,000
Job Title: Customer Service Advocate

We are seeking a highly skilled customer service professional to provide exceptional support and ensure a positive customer experience.

The ideal candidate will be responsible for handling inquiries, resolving issues, and maintaining strong client relationships through professionalism, empathy, and clear communication.

  • Key Responsibilities:
  • Serve as the primary contact for clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions and transactions.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time and customer satisfaction.
  • Stay updated with industry knowledge and trends to assist clients effectively.

Qualifications:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with international clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in various time zones.

Preferred Skills:

  • Prior experience in BPO, IT, or customer success roles.
  • Knowledge of customer retention strategies and techniques.

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