Strategic Customer Success Lead

2 days ago


Gurgaon, Haryana, India Shipsy Full time
Job Description:

The ideal candidate will be responsible for driving customer retention, revenue expansion, and product adoption. This involves developing and executing customer success strategies to enhance retention and expand revenue.

Key Responsibilities:
  • Develop and execute customer success strategies to enhance retention and expand revenue.
  • Work closely with Key Account Managers to identify growth opportunities and optimize customer engagement.
  • Support product adoption initiatives, ensuring customers maximize the value of Shipsy's solutions.
  • Drive strategic initiatives to improve customer experience, operational efficiency, and business outcomes.
  • Utilize tools like DevRev to monitor customer health, engagement, and support initiatives.
  • Analyze customer data and feedback to identify trends and enhance service offerings.
  • Act as a strategic advisor to customers, helping them align Shipsy's solutions with their business goals.
  • Work cross-functionally with sales, product, and leadership teams to develop scalable customer success programs.


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