Phone Banking Service Specialist

2 days ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 60,00,000

Job Description:

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  • Provide exceptional customer service via inbound calls, responding to queries, requests, and complaints in a timely and professional manner.
  • Identify sales opportunities and promote banking products to customers, highlighting their benefits and features.
  • Maintain accurate records and reports of customer interactions, ensuring compliance with regulatory requirements.
  • Collaborate with cross-functional teams to achieve business objectives and drive sales growth.
  • Stay up-to-date on banking products, processes, and systems to provide expert advice to customers.
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Key Responsibilities:

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  • Handle inbound calls and provide personalized support to customers, resolving their issues and concerns.
  • Conduct needs assessments to identify sales opportunities and tailor product recommendations to meet customer needs.
  • Develop and maintain relationships with customers, building trust and loyalty through exceptional service and product knowledge.
  • Meet or exceed sales targets and quality metrics, demonstrating expertise in banking products and services.
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About the Role:

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We are seeking an experienced and results-driven individual to join our team as a Phone Banking Officer. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and driving sales growth through effective communication and relationship-building skills.

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What We Offer:

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  • A dynamic and supportive work environment that fosters growth and development.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package that recognizes your value and contributions.
  • The opportunity to work with a leading organization in the banking industry.

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