Training and Operations Specialist
4 days ago
Location: Mumbai, India
About the Role:
We are seeking a highly skilled and experienced Training and Operations Specialist to join our team at Aura FMS Pvt LTD. The successful candidate will be responsible for delivering top-notch training programs to our staff, while also driving operational excellence across our facilities.
Responsibilities:
- Develop and conduct comprehensive training modules for housekeeping, pantry, front office, and supervisory staff to meet the highest standards of service delivery.
- Maintain strong relationships with clients by understanding their expectations and ensuring satisfaction.
- Collaborate with internal operations teams to identify and execute necessary operational changes.
- Continuously improve internal processes by incorporating client feedback, industry best practices, and innovative approaches.
- Identify and implement tech-based solutions to optimize training, monitoring, and service delivery.
- Conduct regular surveys to gauge client requirements and satisfaction.
- Assist in designing new programs or services to align with market trends and client needs.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of experience in facility management or hospitality industry (hotels, malls, hospitals, MNCs).
- Proven track record in client relationship management and operational training.
- Excellent communication, interpersonal, and leadership skills.
- Ability to use technology for monitoring and improving processes (e.g., dashboards, reporting tools).
What We Offer:
- Competitive salary of ₹15,00,000 - ₹25,00,000 per annum.
- Opportunity to work in a dynamic and growth-focused environment.
- Exposure to diverse clients and industries.
- Professional development and career advancement opportunities.
How to Apply:
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