Training and Operations Specialist

4 days ago


Mumbai, Maharashtra, India Aura FMS Pvt LTD Full time
Job Title: Training and Operations Specialist - Mumbai

Location: Mumbai, India

About the Role:

We are seeking a highly skilled and experienced Training and Operations Specialist to join our team at Aura FMS Pvt LTD. The successful candidate will be responsible for delivering top-notch training programs to our staff, while also driving operational excellence across our facilities.

Responsibilities:

  • Develop and conduct comprehensive training modules for housekeeping, pantry, front office, and supervisory staff to meet the highest standards of service delivery.
  • Maintain strong relationships with clients by understanding their expectations and ensuring satisfaction.
  • Collaborate with internal operations teams to identify and execute necessary operational changes.
  • Continuously improve internal processes by incorporating client feedback, industry best practices, and innovative approaches.
  • Identify and implement tech-based solutions to optimize training, monitoring, and service delivery.
  • Conduct regular surveys to gauge client requirements and satisfaction.
  • Assist in designing new programs or services to align with market trends and client needs.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5+ years of experience in facility management or hospitality industry (hotels, malls, hospitals, MNCs).
  • Proven track record in client relationship management and operational training.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to use technology for monitoring and improving processes (e.g., dashboards, reporting tools).

What We Offer:

  • Competitive salary of ₹15,00,000 - ₹25,00,000 per annum.
  • Opportunity to work in a dynamic and growth-focused environment.
  • Exposure to diverse clients and industries.
  • Professional development and career advancement opportunities.

How to Apply:



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