Global Learner Support Specialist

4 days ago


Thiruvananthapuram, Kerala, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 12,00,000
Program Coordinator Role Overview

We are seeking a Program Coordinator to support learners and ensure smooth delivery of our region programs.

  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
About the Job

This is an exciting opportunity for a detail-oriented individual who can thrive in a fast-paced environment. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

Key Responsibilities:
  1. Learner Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  2. Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  3. Quality Control: Ensure all communications meet quality standards and brand guidelines.
Requirements:
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
Why Choose Us?

At Emeritus, you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.



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