Global ERP Support Specialist

4 hours ago

Thiruvananthapuram, Kerala, India beBeeerp Full time ₹ 9,73,000 - ₹ 14,31,750
ERP Support Consultant

As a highly skilled ERP support consultant, you will be responsible for delivering end-to-end support and maintenance of JD Edwards EnterpriseOne systems for our global customer base.

Liaising with third-party and internal resources to ensure optimum application performance is achieved and proposing added-value solutions will be key aspects of this role.

Key Responsibilities:
  • Provide first- and second-line support for our customers and ensure service level agreements with customers are met.
  • Communicate effectively with internal applications teams/external suppliers to communicate issues and ensure application fixes and changes meet business requirements and are delivered on time.
  • Take a proactive approach to problem management aiming to minimize the occurrence and business impact of recurring incidents.
  • Support junior consultants with functional questions and issues and lead projects/onboarding activities for defined activities/customers.
  • Build trusted relationships with stakeholders and customers (internal and external), ensuring open communication, alignment on goals, and successful delivery of outcomes.
  • Ensure that application issues reported are being dealt with in a timely manner according to prioritization and communicate effectively on the status of issues being dealt with.

What We're Looking For:

  • A minimum of 3 years' experience in Oracle JD Edwards implementation or support, specifically within core Distribution modules: Inventory, Sales, Advanced Pricing, and Procurement.
  • Experience with Transportation and/or Advanced Warehousing modules is highly desirable.
  • Broad knowledge of additional functional areas such as Finance, Manufacturing, Service Management, or Contract Billing would be an advantage.
  • Hands-on experience with JD Edwards versions up to and including EnterpriseOne 9.2.
  • JD Edwards World Software experience is a plus.
  • Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and confidently to both technical and non-technical stakeholders.
  • A highly driven and self-motivated individual with a proactive, hands-on approach and a strong commitment to delivering high-quality results on time.
  • Proven ability to manage multiple complex tasks simultaneously, with a structured and analytical approach to problem-solving.

What We Offer:

  • The opportunity to work with a diverse, international team supporting a rapidly growing global client base.
  • Benefit from strong development opportunities across cutting-edge technologies and global delivery models.
  • Enjoy flexible working arrangements, including remote options, to help you maintain a healthy work-life balance.
  • Join a cooperative and friendly team that thrives in a values-driven, inclusive workplace.
  • A genuine commitment to your personal and professional growth through ongoing learning and development opportunities.

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