IT Service Coordinator

4 weeks ago


Mumbai, Maharashtra, India myGwork Full time

Welcome to a dynamic role at Kyndryl, where you'll be instrumental in delivering exceptional IT services to our customers. As a Service Coordinator, you'll ensure timely and effective resolution of customer issues, coordinate and manage service requests, and maintain constant communication with customers throughout the service process.

Role Responsibilities
  • Ensure timely and effective resolution of customer issues
  • Coordinate and manage service requests
  • Maintain constant communication with customers throughout the service process

In this role, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. You'll be responsible for documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.

Requirements
  • 5-7 years of experience in Service Management IPC area (Incident, Change, Problem Management)
  • ITIL V4 Foundation Certification is required
  • Good communication skills

The salary for this position is approximately $120,000 per year, based on industry standards and market research. At Kyndryl, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We're committed to supporting your career growth and providing opportunities for professional development.

We're an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. Our company values diversity and promotes a culture of acceptance and respect. If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you.



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