Cargo Service Coordinator

3 hours ago


Mumbai, Maharashtra, India Qatar Duty Free Full time

We are seeking a highly skilled Cargo Service Coordinator to join our team in Mumbai, India.

The ideal candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of cargo through booking management and coordination with relevant stakeholders. Our goal is to exceed set targets while maintaining full compliance with safety and security regulations.

About the Role

  • Coordinate with QR departments, customers, and third parties to ensure timely shipment delivery and priority allocation.
  • Create awareness of QR Cargo Products and services among existing and potential customers and internal stakeholders.
  • Liaise between sales team members and revenue management to allocate reservations efficiently.
  • Process bookings and feed them into the cargo IT system according to airline instructions.
  • Assist in facilitating billing and settlement processes between IATA/CASS and cargo offices.
  • Attend to all customer queries regarding cargo shipments.
  • Collaborate with QAS, QR, and outstations on special handling or attention required for smooth cargo movement.
  • Record updates on backlog/critical situations to avoid customer complaints.

Your Background

  • A minimum of 2 years of experience in a related field.
  • Excellent command of the English language.
  • Strong customer service and interpersonal skills.
  • Familiarity with the Cargo Reservation and tracking system.
  • Knowledge of overall Cargo Operations and setup.

We Offer

A competitive salary of approximately ₹10,00,000 - ₹15,00,000 per annum, depending on qualifications and experience, as well as opportunities for growth and professional development within Qatar Duty Free.



  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Cargo Service ExcellenceThe Senior Cargo Services Agent will be responsible for providing exceptional customer service to our clients in Mumbai. This role involves working closely with stakeholders to ensure smooth cargo operations, meeting and exceeding targets, and identifying areas for improvement.Key ResponsibilitiesEnsure compliance with safety and...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    We are seeking a Senior Cargo Customer Service Agent to join our team in Mumbai, India.The selected candidate will be responsible for providing exceptional customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding set targets. Ensuring the smooth operation flow of cargo through acceptance and management...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    We are recruiting for a Senior Cargo Customer Service Agent based in Mumbai, India. As a Senior Cargo Customer Service Agent, you will be responsible for providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding set targets. You will ensure the smooth operation flow of cargo through acceptance...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    We are seeking a highly skilled Senior Cargo Customer Service Agent to join our team in Mumbai, India.The selected candidate will be responsible for providing exceptional customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding set targets. Ensuring the smooth operation flow of cargo through acceptance...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Cargo Sales Representative Job Summary:We are seeking a motivated Cargo Sales Representative to join our team in Mumbai. The successful candidate will be responsible for generating maximum cargo revenue, meeting and exceeding set revenue/tonnage targets, and providing exceptional customer service in sales and operational areas.Key Responsibilities:Generate...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Cargo Sales Executive Job DescriptionThe selected candidate will be responsible for generating maximum cargo revenue to meet and exceed the set revenue/tonnage target for stations. They will also provide customer service in sales & operational areas, liaising with Ground Handling Agents at stations and with Head Office, Cargo department.Key...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Cargo Sales Executive Job DescriptionThe selected candidate will be responsible for generating maximum cargo revenue to meet and exceed the set revenue/tonnage target for stations. They will also provide customer service in sales & operational areas, liaising with Ground Handling Agents at stations and with Head Office, Cargo department.Key...

  • Cargo Sales Executive

    1 month ago


    Mumbai, Maharashtra, India Qatar Duty Free Full time

    Cargo Sales Executive OpportunityWe are seeking a highly motivated and experienced Cargo Sales Executive to join our team in Mumbai, India. As a key member of our sales team, you will be responsible for generating maximum cargo revenue and providing exceptional customer service to our clients.Key ResponsibilitiesDevelop and implement sales strategies to meet...


  • Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Cargo Operations SupervisorHapag-Lloyd AG is seeking a highly skilled Cargo Operations Supervisor to join our team. The successful candidate will be responsible for ensuring the smooth execution of cargo operations for Hapag-Lloyd vessels in the QSC region.Main Responsibilities:Monitor and coordinate cargo operations for Hapag-Lloyd vesselsEnsure timely...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Revenue Generation and Customer Service RoleThe successful candidate will be responsible for generating maximum cargo revenue in order to meet and exceed the set revenue/tonnage target for stations. Additionally, they will provide customer service in sales & operational areas, liaising with Ground Handling Agents at stations and with Head Office, Cargo...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Job OverviewWe are seeking a skilled Cargo Sales Executive to join our team in Mumbai, India.Estimated Salary: ₹600,000 - ₹800,000 per annumCargo Sales Job DescriptionThe ideal candidate will be responsible for generating maximum cargo revenue by visiting cargo agents, telesales, and promotional activities. They will also assist customers/clients with...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    About the RoleWe are seeking a highly skilled Cargo Operations Manager to join our team in Mumbai, India.This is a fantastic opportunity for an experienced professional to take on a challenging role that will utilize their expertise in customer service and operations management. The successful candidate will be responsible for ensuring the smooth operation...

  • Cargo Manager

    4 weeks ago


    Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Job Title: Cargo ManagerJob Summary:We are seeking a highly skilled Cargo Manager to oversee terminal operations, vessel husbanding, and documentation tasks for our shipping activities. The successful candidate will represent our organization in various shipping associations and government bodies while managing logistics, costs, risk assessments, and...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    Cargo Sales Executive Job DescriptionWe are recruiting for a Cargo Sales Executive to work with our team in Mumbai, India. The successful candidate will be responsible for generating maximum cargo revenue, meeting and exceeding set revenue/tonnage targets, and providing customer service in sales & operational areas.Key Responsibilities:• Generate maximum...

  • Senior Manager

    3 weeks ago


    Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Cargo Operations Senior Manager Job DescriptionMain Responsibilities:Execute vessel and port terminal operations for all areas under QSC scope.Define processes for load and discharge activities and cost reporting.Ensure the team follows defined SLA and KPIs set by management/areas.Key Responsibilities:Oversee the Cargo Operations team, executing the Ops...


  • Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Cargo Operations ManagerWe are seeking a highly skilled Cargo Operations Manager to oversee terminal operations, vessel husbanding, and documentation tasks for our shipping activities. The successful candidate will represent our organization in various shipping associations and government bodies while managing logistics, costs, risk assessments, and...

  • Senior Manager

    4 weeks ago


    Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Cargo Operations ManagerAs a Cargo Operations Manager at Hapag-Lloyd AG, you will be responsible for the execution of vessel and port terminal operations across all areas under the scope of QSC. Your key objectives will include defining processes for load and discharge activities, cost reporting, and ensuring that the team follows defined SLAs and KPIs set...

  • Senior Manager

    4 weeks ago


    Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Job Title: Senior Manager - Cargo OperationsAbout the Role:As a Senior Manager - Cargo Operations at Hapag-Lloyd AG, you will play a crucial role in the execution of vessel and port terminal operations. Your responsibilities will include defining processes for load and discharge activities, cost reporting, and ensuring team members follow defined SLAs and...

  • cargo supervisor role

    3 weeks ago


    Mumbai, Maharashtra, India Hapag-Lloyd AG Full time

    Cargo Operations Leadership PositionJob SummaryWe are seeking an experienced Cargo Operations Leader to join our team at Hapag-Lloyd AG. As a key member of our operations team, you will be responsible for overseeing cargo operations, ensuring timely and efficient execution of port and terminal operations, and collaborating with internal stakeholders to drive...


  • Mumbai, Maharashtra, India Transmarine Cargo Full time

    Job Title: Account ManagerCompany OverviewTransmarine Cargo is a leading logistics player in India, providing value-added services to our diverse client base. We strive to meet all client requirements and deliver timely and efficient solutions.Job OverviewWe are seeking an experienced Account Manager to join our team at Transmarine Cargo. As an Account...