Cargo Service Coordinator
3 hours ago
We are seeking a highly skilled Cargo Service Coordinator to join our team in Mumbai, India.
The ideal candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of cargo through booking management and coordination with relevant stakeholders. Our goal is to exceed set targets while maintaining full compliance with safety and security regulations.
About the Role
- Coordinate with QR departments, customers, and third parties to ensure timely shipment delivery and priority allocation.
- Create awareness of QR Cargo Products and services among existing and potential customers and internal stakeholders.
- Liaise between sales team members and revenue management to allocate reservations efficiently.
- Process bookings and feed them into the cargo IT system according to airline instructions.
- Assist in facilitating billing and settlement processes between IATA/CASS and cargo offices.
- Attend to all customer queries regarding cargo shipments.
- Collaborate with QAS, QR, and outstations on special handling or attention required for smooth cargo movement.
- Record updates on backlog/critical situations to avoid customer complaints.
Your Background
- A minimum of 2 years of experience in a related field.
- Excellent command of the English language.
- Strong customer service and interpersonal skills.
- Familiarity with the Cargo Reservation and tracking system.
- Knowledge of overall Cargo Operations and setup.
We Offer
A competitive salary of approximately ₹10,00,000 - ₹15,00,000 per annum, depending on qualifications and experience, as well as opportunities for growth and professional development within Qatar Duty Free.
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