Scientific Field Specialist
1 week ago
Waters Corporation is a leading global specialty measurement company that has been innovating in the fields of chromatography, mass spectrometry, and thermal analysis for over 60 years.
We operate in 35 countries with a presence in more than 100 countries, serving laboratory-dependent organizations across various industries, including life sciences, materials science, and food safety.
Job SummaryWe are seeking an experienced Scientific Field Specialist to join our team. This role will be responsible for providing technical support and services to our customers, ensuring their success and satisfaction with our products.
Responsibilities- Installation, performance maintenance, troubleshoot, and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
- Establish and maintain effective relationships with external and internal customers to ensure their success.
- Manage customer expectations by communicating work performed and providing follow-up plans as needed.
- Evaluate and ensure customer compliance with regulatory requirements.
- Deliver system-level training at customer sites.
- Handle service inventory according to Waters policies.
- Document work performed by issuing field service reports daily.
- Maintain knowledge of technology and customer application demands.
- Collaborate with Sales teams to identify future business development opportunities and needs for service contract sales.
- Evaluate and ensure adherence to quality system procedures and Health & Safety standards.
- Bachelor's/Master's Degree in Chemistry or Biology, engineering, or other science-related field is desired. Equivalent experience, training, and education will also be considered.
- At least 2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preferably with Waters' product suite.
- Effective problem-solving skills, with the ability to communicate complex technical information to diverse audiences.
- A strong understanding of scientific application workflow and software systems (CDS, SDMS, LIM, ELN).
The estimated salary range for this position is $80,000 - $120,000 per annum, depending on qualifications and location.
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