Scientific Instrumentation Specialist

1 week ago


Delhi, Delhi, India Waters Corporation Full time

Company Overview:

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  • Installation, performance maintenance, troubleshooting, and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)">
  • Establish and maintain effective relationships with external and internal customers to ensure their success">
  • Manage customer expectations by communicating work performed and providing follow-up plans if needed">
  • Ensure customer compliance with regulations">
  • Deliver system-level training at customer sites">
  • Handle service inventory according to Waters policies">
  • Issue field service reports daily to document work performed">
  • Maintain sound knowledge regarding technology and customers' application demands">
  • Work with Sales teams to identify future business development opportunities and needs for service contract sales">
  • Ensure adherence to quality system procedures and Health & Safety standards at all times">

Qualifications:

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  • Bachelor's or Master's Degree in Chemistry, Biology, Engineering, or other science-related fields is desired; equivalent experience, training, and education will also be considered">
  • Years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, with preference for previous Waters product suite experience">
  • Ability to perform effective system-level troubleshooting">
  • Understanding of scientific application workflow and scientific software systems (CDS, SDMS, LIM, ELN)">

Skills and Qualifications:

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  • ">
  • Strong customer focus">
  • Excellent communication skills to effectively communicate with diverse audiences">
  • Personal sense of integrity">
  • Effective time management skills">
  • System-level approach to problem-solving">
  • Analytical approach with a strong drive to resolve open issues">
  • Excellent verbal and written communication skills">

Travel:

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  • This is a territory-based position with traveling within your designated territory and occasional travels to other countries for governance, local business support, meetings, and training">

About Waters Corporation:

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We are a global team driven by purpose, striving to create business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

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We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community.

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Diversity and inclusion are fundamental to our core values at Waters Corporation, and we actively implement programs and practices to drive inclusive behavior and increase diversity across the organization.



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