Scientific Instrumentation Specialist
1 week ago
Company Overview:
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- Installation, performance maintenance, troubleshooting, and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)">
- Establish and maintain effective relationships with external and internal customers to ensure their success">
- Manage customer expectations by communicating work performed and providing follow-up plans if needed">
- Ensure customer compliance with regulations">
- Deliver system-level training at customer sites">
- Handle service inventory according to Waters policies">
- Issue field service reports daily to document work performed">
- Maintain sound knowledge regarding technology and customers' application demands">
- Work with Sales teams to identify future business development opportunities and needs for service contract sales">
- Ensure adherence to quality system procedures and Health & Safety standards at all times">
Qualifications:
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- Bachelor's or Master's Degree in Chemistry, Biology, Engineering, or other science-related fields is desired; equivalent experience, training, and education will also be considered">
- Years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, with preference for previous Waters product suite experience">
- Ability to perform effective system-level troubleshooting">
- Understanding of scientific application workflow and scientific software systems (CDS, SDMS, LIM, ELN)">
Skills and Qualifications:
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- Strong customer focus">
- Excellent communication skills to effectively communicate with diverse audiences">
- Personal sense of integrity">
- Effective time management skills">
- System-level approach to problem-solving">
- Analytical approach with a strong drive to resolve open issues">
- Excellent verbal and written communication skills">
Travel:
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- This is a territory-based position with traveling within your designated territory and occasional travels to other countries for governance, local business support, meetings, and training">
About Waters Corporation:
">We are a global team driven by purpose, striving to create business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
">We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community.
">Diversity and inclusion are fundamental to our core values at Waters Corporation, and we actively implement programs and practices to drive inclusive behavior and increase diversity across the organization.
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