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Service Delivery Lead

1 week ago

Mysore, Karnataka, India eJAmerica Full time
About the Role
eJAmerica is looking for a seasoned Service Delivery Manager to join our team. As a key member of our IT Infrastructure Operations team, you will be responsible for managing daily IT support operations, developing SOPs, and monitoring KPIs.

Responsibilities:
- Oversee daily IT support operations for clients, ensuring smooth and efficient issue resolution.
- Develop and maintain SOPs to improve operational efficiency and quality.
- Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.

Requirements:
- 6+ years of experience in IT Infrastructure Operations Management and Project Management.
- Strong understanding of ITIL and production support operations.
- Excellent leadership, communication, and problem-solving skills.

What We Offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development in a dynamic and collaborative environment.