
Process Improvement Executive
1 day ago
We are seeking a highly skilled and experienced Process Improvement Specialist to join our team. The successful candidate will be responsible for optimizing business operations, ensuring high-quality service delivery, and driving process efficiency.
Key Responsibilities:- Design and implement operational excellence frameworks best suited for the vertical.
- Formulate and manage detailed KPI tables across all businesses in e-commerce domains.
- Identify and lead improvement initiatives in internal business/operational processes.
- Drive innovation and automation for waste elimination and efficiency improvement.
- Engage employees in various operational excellence initiatives.
- Provide service delivery support to process owners located at different locations.
- Manage people, track performance, and ensure teams adhere to policies/standards.
- Ensure adherence to service levels defined by clients.
- Oversee multiple projects across different Lines of Business (LOBs).
- Lead diverse teams, including Business Analysts, Process Excellence Leads/AMs, and content developers.
Required Skills and Attributes:
- Minimum 2+ years of experience as an Assistant Manager or Manager.
- Strong analytical and problem-solving skills.
- Demonstrated project/program management skills.
- Experience with mistake-proofing and automation tools.
- Lean Six Sigma GB certified or BB trained would be an added advantage.
- Experience in E-commerce/Internet Industry is desirable.
- Excellent communication and interpersonal skills.
- Ability to lead and manage diverse teams across multiple functions.
Key Notes:
Work from client location leading ecom/shopping website. Five days work/India work hours.
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