Sales Process Improvement Specialist

16 hours ago

Palakkad, Kerala, India beBeeQualityAssurance Full time ₹ 9,00,000 - ₹ 15,00,000
Quality Assurance Professional

Our organization seeks a skilled Quality Assurance Professional to facilitate Advisor productivity within the organization. The selected candidate will be responsible for Call Audits, Audit Documentation & feedback, and assist with enhancement in advisor conversation quality.

Job Description:

The Quality Assurance Professional will work closely with the training team to develop coaching programs based on audit findings. They will collaborate with management to identify areas for process optimization and improved customer interactions.

  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).

Required Skills and Qualifications:

To be successful in this role, the ideal candidate will possess:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Benefits:

Working with our organization offers numerous benefits, including:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits packages.

Others:

Familiarity with EdTech industry standards is a plus. Additionally, proficiency in Salesforce is an added advantage.

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