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Sales Process Expert

3 weeks ago

Palakkad, Kerala, India beBeeBusinessSystemsAnalyst Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Opportunity

We are seeking a skilled Business Systems Analyst to join our team.

Job Description:

The successful candidate will be responsible for ensuring the accuracy and usability of sales tools through timely and accurate resolution of support tickets.

  • This role involves supporting various sales tools, including Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
Your Impact:
  • Assign, troubleshoot, and resolve tickets from sales users related to supported sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreements (SLAs).
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
Required Skills and Qualifications:

To be successful in this role, you should have at least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.

  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.