Credit Recovery Expert

2 days ago

Erode, Tamil Nadu, India beBeeCredit Full time ₹ 30,00,000 - ₹ 60,00,000
Join Our Team as a Credit Recovery Specialist

At our organization, we're committed to simplifying financial literacy and credit access for millions of underserved individuals.

As a Credit Recovery Specialist, you will play a crucial role in driving recoveries on overdue loans by engaging with customers, negotiating settlements, and ensuring account closures.

  • Establish contact with delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different days past due (DPD) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track payment-to-payment (PTP), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Requirements:
  • 1–3 years of experience in collections or recoveries, ideally in personal loans, business loans, or auto loans.
  • Prior experience in tele-calling or collections call centers is required.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies:
  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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