Help Desk Specialist

2 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Service Representative Job Description

We are seeking a Customer Service Representative to handle post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.

  • Responsibilities:
  • Provide customer service and support via phone, online chat, or text
  • Analyze and resolve customer issues in response to high volume inquiries
  • Act as liaison between customers, production, and distribution departments related to specific customer orders
  • Provide technical and non-technical customer support in a walk-in service center

Requirements:

  • Basic knowledge of job procedures and tools obtained through work experience
  • Moderate supervision is required
  • You can solve routine issues independently with occasional deviations or improvements to standard procedures

What We Offer:

  • A dynamic and inclusive work environment
  • A culture of innovation and creativity
  • Ongoing training and development opportunities

About Us:

We prioritize our employees, fostering lasting connections within teams and communities. Our commitment to employee satisfaction sets us apart. Join our organization where we strive to provide a workplace conducive to happiness and a healthy work-life balance.

As a Customer Service Representative, you will be part of an exceptional team that values your growth, supports your goals, and celebrates your achievements.

Our Mission:

Create an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day.

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