Executive Customer Service Representative

1 week ago


Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary:

We are seeking a highly skilled professional to join our team as an Executive Customer Service Representative. This role involves handling service enquiries from overseas and coordinating with shippers for necessary documentation. You will be responsible for confirming rates, dispatch schedules, and shipment delivery status. Additionally, you will supervise operations and job accounting staff.

Key Responsibilities:
  • Handle customer service enquiries and respond promptly.
  • Coordinate with shippers for documentation and confirm rates.
  • Update overseas offices on dispatch schedules and shipment readiness.
  • Follow up with customers on outstanding payments.
  • Supervise operations and job accounting staff in the absence of designated employees.
Requirements:

To succeed in this role, you will need the following qualifications and skills:

  • Bachelor's degree or equivalent in ocean export operations or a related field.
  • Minimum 2-3 years' experience in a similar position.
  • Sound knowledge of ocean export operations and customs clearance procedures.
  • Basic communication skills in local language.
  • Ability to work in a fast-paced environment and meet deadlines.
Benefits:

This role offers a range of benefits, including:

  • A competitive salary.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to work with a diverse range of customers and shippers.


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