Driving Efficiency through Operational Excellence

2 days ago

Cochin, Kerala, India beBeeOperational Full time ₹ 24,00,000 - ₹ 30,00,000
Process Excellence Manager Role Summary:

As a Process Excellence Manager, you will play a pivotal role in driving continuous improvement and operational efficiency within the organization.

Key Responsibilities:
  • Apply lean principles to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
  • Lead transformational initiatives to adapt operations in line with evolving industry trends and market demands.
  • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency and effectiveness.
  • Lead service level agreement (SLA) baselining, average handle time (AHT) optimization, and key performance indicator (KPI) tracking to meet and exceed operational targets.
  • Prioritize, scope, and execute high-impact improvement projects, ensuring timely delivery within budget and defined benefits.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
  • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks and areas for improvement.
  • Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
  • Partner with information technology to align on current and future technology needs for process optimization.
  • Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
  • Coach and mentor stakeholders at all levels to adopt lean principles and best practices.
  • Define and monitor KPIs to measure process efficiency and project impact.
  • Establish governance frameworks to sustain improvements and track benefit realization.
  • Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.
Requirements:
  • Bachelor's Degree required; Master's preferred.
  • Certification: Certified Six Sigma Black Belt (mandatory); Green Belt acceptable with significant Black Belt project experience.
  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in Insurance operations.
  • Proven expertise in project management, six sigma/lean initiatives, process transformation, automation, profit and loss analysis, and continuous improvement.
  • Strong quantitative and analytical problem-solving ability.
  • Ability to influence without authority and inspire cross-functional teams.

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