Business Process Manager

1 week ago

Hyderabad Secunderabad Telangana, India beBeeOperations Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Business Process Manager

Job Description

We are seeking an experienced Business Process Manager to oversee the development and implementation of day-to-day operational systems and processes.

  • Develop, implement, and monitor operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Plan, monitor, and analyze key metrics for the day-to-day performance of operations to ensure efficient and timely completion of tasks.
  • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that maximize output and minimize costs.
  • Working knowledge of data analysis and performance/operation metrics.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  • Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills.
  • Emotional intelligence
  • Coaching skills.
  • People Management.
  • Ownership & Accountability.
  • Teamwork & Collaboration.
  • Decision making.
  • Root cause analysis & recurrence prevention.
  • Behavioral management.
  • Customer Focus

Key Qualifications:

  • Bachelor's degree in business, engineering, marketing, or a related field. MBA an asset.
  • Minimum 5-13 years experience in a similar management role.
  • Minimum 3-5 years experience in OM role managing a team of 75 people or more.
  • Digital marketing experience essential.
  • Proven ability to manage multiple projects simultaneously.
  • Hands-on experience in setting and managing budgets.
  • Advanced knowledge of Microsoft Excel and Google Suite.
  • Excellent written and verbal communication skills.
  • Experience applying Lean and Agile methodologies and tools in a service environment.
  • Previous experience successfully implementing new tools and technologies.

Benefits: We offer competitive salaries, comprehensive benefits packages, and opportunities for professional growth and development.

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