Microsoft 365 Support Professional
7 days ago
About Infiflex Technologies:
We are a dynamic and innovative company committed to providing exceptional support solutions to our clients. We are seeking a motivated Technical Support Associate to assist our clients in maximizing their use of Microsoft 365.
Job Summary:
The successful candidate will be the primary point of contact for our clients, providing top-notch support and guidance related to Microsoft 365 products. This includes troubleshooting issues, answering queries, and ensuring a seamless experience with our services.
Key Responsibilities:
- Provide timely and effective technical support to clients regarding Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, OneDrive).
- Troubleshoot and resolve technical issues through various channels.
- Guide clients through product features and best practices to enhance their user experience.
- Document and track client interactions and support requests.
- Collaborate with internal teams to escalate complex issues and ensure resolution.
- Conduct training sessions and webinars to help clients understand and utilize Microsoft 365 tools effectively.
- Stay updated on the latest Microsoft 365 features and updates to provide accurate information and support.
Requirements:
- 1-3 years of experience in technical support, preferably in a Microsoft 365 environment.
- Strong understanding of Microsoft 365 applications and services.
- Excellent communication skills, both verbal and written.
- Problem-solving mindset with a keen attention to detail.
- Ability to work independently and as part of a team.
- Experience with ticketing systems and customer relationship management tools is a plus.
What We Offer:
- A competitive salary of approximately $65,000 per annum.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
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