Operational Cluster Manager for Zolo Properties
1 week ago
About the Role
Zolo is seeking an exceptional Operational Cluster Manager to join our team and drive success in our properties. This is a fantastic opportunity for a skilled professional to take on a challenging role and make a real impact.
Key Responsibilities
- Maintaining high customer satisfaction scores across all cluster properties
- Meeting occupancy targets for all properties within the cluster
- Effective cost management and control
What You'll Do in Detail
In this role, you will be responsible for delivering excellent customer experiences through service and hospitality culture. This includes managing low failure rates of services, handling customer escalations, and driving delight and wow moments.
You will also identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through scheduled visits and walk-ins. Additionally, you will handle churn management of existing residents, drive referral programs, and manage hyperlocal marketing activities.
Apart from these key responsibilities, you will supervise property staff and their daily tasks, maintain customer data, analyze it, and come up with insights to improve customer satisfaction, retention, and acquisition.
You will also ensure effective cost management for all properties in the cluster, keeping costs under guidelines. Furthermore, you will perform compliance activities related to maintaining records for residents, staff, and vendors.
Your Benefits
This role offers a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits that include comprehensive health insurance, retirement savings plan, and generous paid time off. If you're a results-driven professional looking for a challenging role with growth opportunities, we encourage you to apply.
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