Retail Store Operations Director

2 days ago


Bengaluru, Karnataka, India Zolo Full time
Role Overview

We are seeking a highly skilled Retail Store Operations Director to join our team at Zolo.

Key Responsibilities

As a key member of our leadership team, you will be responsible for:

  1. Maintaining high customer satisfaction scores across all cluster properties
  2. Meeting occupancy targets for all properties in the cluster
  3. Effective cost management and control
Job Description in Detail

You will be responsible for delivering exceptional customer experiences, managing low failure rates of services, and handling customer escalations. Additionally, you will:

  1. Identify and source new sales opportunities through inbound lead follow-up and meet daily conversion targets
  2. Drive referral programs and manage hyperlocal marketing activities
  3. SUPervise property staff and their daily tasks
  4. Analyze customer data to improve customer satisfaction, retention, and acquisition
  5. Ensure cost management is under guidelines for all properties in the cluster
  6. Comply with regulatory requirements by maintaining accurate records for residents, staff, and vendors
About You

We are looking for an individual with strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

What We Offer

In this role, you can expect a competitive salary range of $60,000 - $80,000 per year, depending on experience, along with benefits such as health insurance, retirement plans, and opportunities for professional growth and development.



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