Zolo Retail Cluster Manager
2 days ago
We are seeking a highly skilled Retail Cluster Manager to join our team at Zolo. As a key member of our management team, you will be responsible for driving business growth and customer satisfaction across multiple retail properties.
About the RoleIn this role, you will:
- Maintain high customer satisfaction scores across all properties in the cluster.
- Meet occupancy targets for all properties in the cluster.
- Oversee cost management and control for all properties in the cluster.
You will be responsible for:
- Customer Delight: Create an exceptional customer experience through service and hospitality culture, managing low failure rates of services, handling customer escalations.
- Customer Acquisition and Conversion: Identify and source new sales opportunities, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage hyperlocal marketing activities.
- Property Operations: Supervise property staff and their daily tasks.
- Data Recording and Analysis: Maintain customer data, analyze them, and come up with insights to improve customer satisfaction, retention, and acquisition.
- Cost Management: Oversee cost control for all properties in the cluster, ensuring costs remain within guidelines.
- Compliance Activities: Ensure all records for residents, staff, and vendors are accurately maintained.
To succeed in this role, you will need:
- Excellent leadership and communication skills.
- Proven track record of driving business growth and customer satisfaction.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience, plus benefits and opportunities for career growth.
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