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Technical Leadership Role
1 week ago
Job Description
We are seeking a seasoned Support Engineer to lead our team in client operations, providing expertise and guidance to ensure seamless interactions. The ideal candidate should have strong problem-solving skills, technical knowledge, and effective communication abilities.
Key Responsibilities:
- Team Leadership: Mentor junior support engineers, provide knowledge sharing and support, and act as the primary contact for interns.
- Making it Happen: Monitor critical workflows, troubleshoot issues efficiently, and resolve tickets in a timely manner.
- Clients First: Handle client interactions with sensitivity and professionalism, addressing concerns and providing updates.
- Communication and Reporting: Prepare and deliver presentations for internal and client meetings, documenting key issues and resolutions.
- Process Enhancement: Identify gaps in current processes, suggest improvements, and implement best practices to enhance team efficiency.
- Mentorship: Develop training plans for junior team members, helping them improve technical skills and communication abilities.
Requirements:
- Educational Background: MBA/BE or related degree with strong analytical and business acumen.
- Experience: 3-5 years of experience in support engineering, client management, or a related field.
- Technical Proficiency: Knowledge of SQL, MongoDB, Postgres, and Linux commands for troubleshooting.
- Presentation Skills: Proficient in creating and delivering impactful PowerPoint presentations.
- Client Sensibility: Ability to understand client needs, manage expectations, and communicate effectively.
