Quality Operations Leadership Role

5 days ago


Chennai, Tamil Nadu, India Amazon Full time

**Job Description

Amazon is seeking a highly skilled and experienced Quality Operations Leadership Role professional to lead our Print Quality Assurance (PQA) team.

The ideal candidate will have 2+ years of program or project management experience, 3+ years of team management experience, and expertise in process improvements, data analysis, and business case development.

About Amazon's PQA Team

Amazon's Print Quality Assurance (PQA) team is responsible for ensuring that book files meet our guidelines prior to becoming available for customer purchase. The PQA check determines whether a file will print correctly according to manufacturing standards and whether the file or metadata could potentially mislead readers who are purchasing the books.

Key Responsibilities:

  • Lead the Core Operations team across multiple locations by setting the vision, direction, and culture of the team.
  • Collaborate with internal and external partners to build roadmaps, create team strategy and vision, drive continuous improvement in Quality, Productivity, Customer Experience, Program and People metrics, and influence business teams to prioritize changes, tech, and process programs.
  • Create a culture of accountability, transparency, and collaboration to perform rapid deep dives into root causes of defects and implement scalable solutions to mitigate recurrence.
  • Develop mechanisms to communicate with leadership and partner teams - Weekly, Monthly, Quarterly reviews and devise plans of action on opportunities.

About You

You will be responsible for leading operations with a focus on continuous improvement. Additionally, you will be expected to deliver solutions that are technology-based, highly scalable, and flexible, while maintaining people, customer, and business partner focus.

The ideal candidate will have a passion for process improvements, data analysis, and business case development, and experience working with e-commerce hi-tech retail industry or management consulting with a focus on one of these industries.



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