Customer Service Representative
24 hours ago
We strive to enrich daily life through innovative and ergonomic solutions that promote comfort and well-being. Our mission is to create products that empower people to live better.
Job Role: Customer Support AssociateThis role is ideal for freshers or candidates with up to six months of prior customer support experience. We are looking for an enthusiastic individual who is eager to begin their career in customer service.
The primary focus will be on handling customer calls, ensuring clear, empathetic, and professional communication. Knowledge of a third language will be considered an added advantage.
Responsibilities:- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information regarding products, services, and policies.
- Record and update customer interactions in the CRM system.
- Assist in resolving basic queries and escalating issues when required.
- Ensure clear communication at all times.
- Support the team in improving customer satisfaction by delivering quality conversations.
- 0–6 months of experience in customer support (freshers welcome).
- Excellent communication skills in Hindi and English.
- Knowledge of a third language will be an added advantage.
- Good listening skills, patience, and a positive approach to handling queries.
- Basic computer skills with the ability to use CRM tools.
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