
Support Operations Manager
4 days ago
This role is responsible for leading a team of technical customer support specialists. The successful candidate will have excellent communication skills, be highly organized and able to manage multiple priorities in a fast-paced environment.
The ideal candidate will have experience working with large data sets, identifying trends and resolving complex issues. Strong analytical skills and intermediate to advanced proficiency in Excel are required.
Key responsibilities include:
- Leading a team of technical customer support specialists
- Developing and implementing process improvements
- Collaborating with cross-functional teams to resolve issues
To succeed in this role, the following skills and qualifications are required:
- 5+ years of experience in SaaS technical support or customer operations
- Excellent written and verbal communication skills
- Highly organized and able to manage multiple priorities
- Strong analytical skills and intermediate to advanced proficiency in Excel
This role offers a competitive salary and benefits package, including:
- Hybrid working arrangement
- Opportunities for professional growth and development
Additional information about the role includes:
- Experience working with support ticketing systems such as Jira Service Desk is a plus
- Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
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