Service Experience Delivery Lead

1 week ago


Hyderabad, Telangana, India beBeeExperience Full time ₹ 15,00,000 - ₹ 20,00,000

About this role:

The Service Experience Manager plays a key role in shaping the future of service delivery across the enterprise. They will design how employees, franchisees, and suppliers interact with digital channels, ensuring every experience is intuitive, consistent, and seamless.

Main Responsibilities:
  • Implement the service experience design framework across digital touchpoints.
  • Collaborate with cross-functional teams to socialize service standards.
  • Conduct user journey mapping, persona research, and touchpoint analysis.
  • Support the roll-out and maintenance of a unified channel strategy.
  • Analyze performance metrics including request volumes, categorization accuracy, self-service usage, and deflection trends.
  • Monitor and report on service KPIs.
  • Perform quality control reviews across service touchpoints.

Benefits:

This role offers opportunities for growth and development, working with a global team to deliver innovative solutions.



  • Hyderabad, Telangana, India beBeeITServiceManagement Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Senior IT Service Management Specialist TrainerSeeking a seasoned professional to lead and train the next generation of IT service management specialists. With over 10+ years of experience in managing IT service delivery, process governance, and continual improvement, this role requires someone who can not only oversee but also train, mentor, and...


  • Hyderabad, Telangana, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Senior Service Delivery ManagerKey Responsibilities:To manage and deliver high-quality services to our clients.To develop and maintain strong relationships with clients.To ensure timely and efficient delivery of services.About Us:We are a leading service provider with a strong reputation for delivering excellent results. We offer a dynamic and...


  • Hyderabad, Telangana, India beBeeInformationTechnology Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:A highly skilled IT Delivery Manager is required to oversee the efficient delivery of IT services.This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.Key Responsibilities:Ensure adherence to SLAs and KPIs for daily IT service...


  • Hyderabad, Telangana, India beBeeCompliance Full time ₹ 16,98,560 - ₹ 25,19,680

    Job Title:Senior Service Delivery ManagerJob Summary:Key responsibilities of the Senior Service Delivery Manager include coordinating customer onboarding and approvals, undertaking renewal of due diligence on existing clients, monitoring implementation of AML related audit recommendations, participating in design and testing of enhancement to client due...


  • Hyderabad, Telangana, India SELECCIÓN Consulting Full time

    SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. We are looking for an experienced SAP Delivery / AMS Manager to lead service delivery, oversee incident and problem management, and ensure the smooth operation of SAP applications across business units. This role requires a...


  • Hyderabad, Telangana, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000

    Key Role: IT Service Delivery ManagerWe are seeking a seasoned IT professional to take on the role of IT Service Delivery Manager. This position involves overseeing and enhancing IT service operations, ensuring timely delivery of high-quality IT support aligned with business goals.This includes managing and leading an IT operations support team to resolve...


  • Hyderabad, Telangana, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 6,00,000

    Service Manager Job OpportunityJob Overview:A leading organization in the marine industry is seeking a seasoned Service Manager to oversee customer interface and client servicing, as well as coordinate with internal teams for efficient service delivery.Key Responsibilities:Provide exceptional customer interface and client servicing for Electronics...


  • Hyderabad, Telangana, India beBeeFacilities Full time ₹ 25,00,000 - ₹ 35,00,000

    About This RoleThe ideal candidate will oversee service delivery for clients, ensuring smooth facilities operations. This involves managing technical and soft services, security, transportation, cafeteria management, statutory compliance, vendor relations, procurement, finance, events, parking management, and guest experiences.Key Responsibilities:Develop...


  • Hyderabad, Telangana, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000

    \\Job Overview:\\As a Deputy General Manager, you will be responsible for leading and overseeing the end-to-end operations and delivery of an IPDRG coding service line, ensuring high-quality standards and compliance.\\Key Responsibilities:\\Drive operational efficiency and cost optimization to meet performance targets.\Develop strategic initiatives to...


  • Hyderabad, Telangana, India beBeeDelivery Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Senior Service Delivery ManagerAbout the Role:We are seeking an experienced Senior Service Delivery Manager to lead our global service delivery teams. This is a senior leadership role that requires strong leadership, communication, and people management skills.Lead service delivery teams to ensure seamless operations and delivery of...