Customer Experience Training Manager

3 weeks ago


Bengaluru, Karnataka, India IGT Solutions Full time

IGT Solutions is seeking a seasoned professional to spearhead customer experience training initiatives. As a Customer Experience Training Manager, you will be responsible for developing and implementing comprehensive training strategies that enhance the skills of our contact center teams.

Key Responsibilities:
  • Design and deliver training modules on emotional intelligence, empathy, and engagement aspects of customer service delivery
  • Coach and develop trainers to deliver effective coaching that impacts customer outcomes
  • Analyze operational insights to identify opportunities, themes, and gaps to upskill team performance

In this role, you will have the opportunity to make a significant impact on our customer experience and drive business growth. If you are a motivated and experienced training professional with a passion for delivering exceptional results, we encourage you to apply.

About the Role:

This is a full-time position offering a competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications.



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