Process Associate
4 weeks ago
IGT Solutions is seeking a Process Associate to support the daily activities of an online travel agency. The successful candidate will manage bookings, handle customer inquiries, and ensure smooth transaction processes.
Key Responsibilities:
- Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the OTA platform.
- Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications.
- Transaction Processing: Handle payment transactions and refunds, ensuring adherence to OTA policies and procedures.
- Data Management: Maintain and update customer records and booking data accurately.
- Compliance: Ensure compliance with OTA policies, industry regulations, and company standards.
This role involves working closely with customers to deliver exceptional service and resolve any issues related to travel arrangements.
Eligibility:
Experience required- 0-4 years
Qualification- Graduate freshers or experienced both can apply.
Excellent communication skills
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