Process Associate

4 weeks ago


Pune, Maharashtra, India IGT Solutions Full time

IGT Solutions is seeking a Process Associate to support the daily activities of an online travel agency. The successful candidate will manage bookings, handle customer inquiries, and ensure smooth transaction processes.

Key Responsibilities:

  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the OTA platform.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications.
  • Transaction Processing: Handle payment transactions and refunds, ensuring adherence to OTA policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately.
  • Compliance: Ensure compliance with OTA policies, industry regulations, and company standards.

This role involves working closely with customers to deliver exceptional service and resolve any issues related to travel arrangements.

Eligibility:

Experience required- 0-4 years

Qualification- Graduate freshers or experienced both can apply.

Excellent communication skills


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