Senior Workforce Optimization Manager

18 hours ago

Ghaziabad, Uttar Pradesh, India beBeeWorkforce Full time ₹ 25,00,000 - ₹ 40,00,000

**Job Description:**

We are seeking a seasoned Senior Workforce Optimization Manager to join our team. The successful candidate will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

**Key Responsibilities:**

  • Business Partnership: Partner with business leaders to understand their needs and develop strategies to meet them.
  • Workforce Planning & Forecasting: Develop and maintain long-term, mid-term, and short-term capacity plans, forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost, and implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence, drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Analytics & Reporting: Generate and present performance dashboards, staffing reports, and variance analysis, provide actionable insights into workforce trends, attrition, absenteeism, and utilization.

**Requirements:**

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in workforce optimization, preferably in the customer service industry.
  • Proven track record of success in implementing process improvements and driving business results.

**Benefits:**

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off policy.

**How to Apply:** If you are a motivated and experienced professional looking to take your career to the next level, please submit your resume and cover letter for consideration.

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