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Credit Control Specialist

1 month ago

Bengaluru, Karnataka, India First Abu Dhabi Bank Full time

Job Title: Credit Control Specialist

The Credit Control Specialist is responsible for providing specialized support to Abu Dhabi/Dubai and NE/PCG clients on the credit processes and administration of sanctioned limits.

The role involves encoding of credit limits relating to credit facilities and ensuring accurate detailing before inputting the same into the Bank's system.

Key Responsibilities:

  • Ensure accurate and timely fulfilment of day-to-day tasks, business requirements and regular housekeeping activities in accordance to the regulatory and performance standards of the organization
  • Serve as back-up to Manager role and function
  • Encode of Credit limits, and other related information from Approved Credit Applications and all other limit encoding related tasks
  • Encoding of Corporate obligor details based on the Approved Credit Applications.
  • Managing Central bank reporting
  • Managing request received from different stakeholders and making sure all assigned and actioned
  • Managing daily reconciliation with OFF shore location
  • Participating in testing new projects that is business related
  • Ensure processing of daily or periodic tasks, updating of daily unit activity tracker, proper archival of documents in custody, monthly activities including review of Credit limits in GLCMS, Bulk upload of limits
  • Ensure completion of all daily task allocated through emails or any other workflow channels in use and to update internal stakeholders accordingly

Efficiently manage key stakeholders & business unit expectations

  • Proactive engagement with key stakeholders
  • Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures
  • Ensure adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.

Pro-active engagement and adherence to various departmental policies and process

  • Adherence to effective leave plan as per Department/Unit policy
  • Create adequate back-ups for self to support operational continuity
  • Report Key Risk Indicators (KRI) and Operational near miss/loss incidents in a timely manner
  • Recognizing process enhancement opportunities
  • Participate in creation and periodic updation of Standard Operation Procedures (SOP) and Process Notes
  • Undertake special projects/assignments as and when delegated by Team Leader, HCCU and HCAD ensuring timely and adequate engagement

Key Accountabilities:

  • Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context:

  • Zero Loss; NIL near miss / income leakage event; target zero high risk error
  • Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
  • NIL unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
  • NIL breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
  • NIL critical findings in regulatory /external/internal audits.
  • No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented
  • Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
  • Pursue opportunities for enhancing operative efficiencies along with adequate monitoring
  • Ensure excellent housekeeping standards at all times

Qualifications

Qualifications & Experience:

Minimum Qualification

  • Bachelor's degree or related discipline.

Minimum Experience

  • With at least 5 years of experience in Corporate Credit Administration (limit control and sanction) in Banking Industry