
Chief Process Coordinator
4 days ago
As a seasoned Process Manager, you will be responsible for overseeing the efficient operation of processes to meet set objectives.
Key responsibilities include:
- Monitoring and controlling process performance to ensure optimal efficiency
- Identifying areas for improvement and implementing changes to optimize processes
- Training teams on processes and providing ongoing support
- Collaborating with cross-functional teams to ensure successful mission execution
- Leading incident, problem, and change management processes across service lines and business services
- Handling escalations in a timely manner
To be successful in this role, you will need:
- Good understanding of incident, problem, change, and service request management principles
- Lean agile culture expertise
- Technical knowledge of software development and infrastructure operations
- ITIL certification
- Able to work 3 days per week from an office location
The following skills are highly desirable for this role:
- Experience in process management or a related field, with knowledge of service management principles, processes, and best practices
- Excellent communication and interpersonal/intercultural skills, with ability to build rapport and maintain positive relationships
- Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges
- Abilities with service management frameworks such as ITIL
- Familiarity with Michelin IS is a plus
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