Customer Service Expert

1 week ago

Varanasi, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 11,00,000

About Us

We are a travel company that creates unforgettable vacations for couples. Our core team brings over 10 years of expertise from leading travel businesses. We believe that spending quality time together strengthens relationships.

Unlike traditional travel package companies, our exclusive focus on couples allows us to provide high-quality, personalized experiences tailored just for them.

Key Responsibilities:

• Handle real-time queries from customers.

• Manage escalations efficiently and ensure timely resolutions.

• Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.

• Provide immediate assistance for any itinerary changes or disruptions.

• Maintain clear and timely communication with customers to ensure a seamless travel experience.

• Document all queries and resolutions for continuous service improvement.

• Work closely with the day shift team to ensure smooth handovers.

Requirements:

• 1-3 years of experience in customer service, travel operations, or a related field.

• Strong problem-solving and decision-making skills.

• Excellent communication skills and ability to handle high-pressure situations.

• Familiarity with travel bookings, reservations, and emergency handling.

• Ability to work independently and make quick judgments.

• Customer-first approach with a focus on delivering exceptional service.

What We Offer:

• Competitive salary package.

• Opportunity to be a part of a growing and dynamic travel company.

• A collaborative and supportive team environment.

If you have a passion for travel and customer service, we would love to hear from you

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