
Senior Call Center Operations Manager
2 days ago
About the Role:
The successful candidate will be responsible for overseeing day-to-day call center operations, setting clear team goals and deadlines, monitoring team performance and providing constructive feedback. A key aspect of this role is to motivate and lead team members, assigning campaigns to agents and tracking their performance.
Key Responsibilities:
- Lead a high-performing call center team to achieve targets and deliver exceptional customer service.
- Develop and implement effective strategies to drive business growth and improve efficiency.
- Collaborate with cross-functional teams to ensure seamless integration and alignment with organizational objectives.
- Maintain accurate records and reports to track team performance, identify areas for improvement, and inform data-driven decisions.
Requirements:
- A minimum of 2 years of experience in a similar role or an equivalent position.
- Proven leadership and management skills, with a strong ability to motivate and inspire teams.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to work under pressure and meet deadlines while maintaining attention to detail.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Strong understanding of call center operations, processes, and technologies.
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