Debt Recovery Specialist

16 hours ago


Navi Mumbai, Maharashtra, India beBeeDebt Full time ₹ 1,50,000 - ₹ 28,00,000
Debt Recovery Specialist

We are seeking a skilled Debt Recovery Specialist to join our team. In this role, you will be responsible for reminding customers of EMI due dates, following up with delinquent customers until payment is received, informing customers of consequences of delayed payment and offering payment options, and scheduling field collection visits when requested by the customer.

Key Responsibilities:
  • Contact customers via phone to remind them of upcoming EMI payments
  • Conduct follow-up calls with customers who have missed their payments to ensure timely payment
  • Communicate clearly with customers regarding the consequences of late payments and provide alternatives for repayment
  • Coordinate with customers to schedule on-site collections as needed
Requirements:
  • A minimum educational qualification of any graduate degree
  • At least six months of experience in debt recovery or voice-based customer service
  • Strong verbal communication skills, including persuasion and negotiation
  • Familiarity with debt recovery processes and procedures


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