Helping Hands

2 weeks ago

Nagpur Pune, India beBeeSupport Full time
Job Title:

Customer Support Specialist

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We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional service and support to our clients, addressing their inquiries, and ensuring a positive and seamless experience across various communication channels.

Roles and Responsibilities:

  • Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback with professionalism and efficiency.
  • Provide comprehensive support across various communication channels, including phone, email, and chat.
  • Actively listen to customer needs, empathize with their situations, and offer clear, concise, and accurate information and solutions.
  • Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate internal teams when necessary while maintaining ownership of the customer's case.
  • Maintain detailed and accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
  • Adhere to company policies, procedures, and service standards to ensure consistent, high-quality service delivery.
  • Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives.
  • Stay informed about product updates, service changes, and new offerings to provide up-to-date information to customers.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in using customer support software and CRM systems.
  • Strong organizational skills and attention to detail for accurate record-keeping.
  • Ability to remain calm and professional under pressure.
  • Bachelor's degree or equivalent practical experience.

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others:

We are an equal opportunities employer and welcome applications from all qualified candidates.

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