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Customer Support Specialist
2 months ago
Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
We are a Blume Ventures backed startup, backed by Great Learning and BYJU's, simplifying the graduate recruitment market in India by connecting students and employers via on-campus placement cells. At present, we work with 400+ colleges and 1800+ recruiters in India and are growing fast. Companies like Capgemini, Cognizant, Hexaware, HDFC Bank, RPG Group and 100's more use Superset to automate their campus hiring process.
Key Responsibilities
Answering client queries related to use of Superset software product via email channel, and largely through phone channel,
Understanding queries of the customers and resolving them in a timely manner by providing ways to achieve use cases using the Superset tool,
Following up with customers to ensure their technical issues/queries are resolved,
Ensuring customer success by providing timely resolution to client queries,
Update our internal databases with information about technical issues and useful discussions with customers - writing documentation and FAQs
Requirements
You have 1+ years of quality experience in Customer Support,
You have excellent communication skills including the ability to listen and empathize with the clients,
You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens,
You do not see this as a temporary role and would completely commit to the role as well as your responsibilities,
You've worked in a technical customer support role in a SaaS environment before.
Why Superset?
We're a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done. Our customers rely on our products to do their most important work, which means they rely on us to build things the right way. We're inclusive of a product team who is always listening, deliberating, and delivering.
