PXT HR Partner CS Lead

2 weeks ago


Noida, Uttar Pradesh, India ADCI - Maharashtra - D80 Full time

About the Role



At ADCI - Maharashtra - D80, we are committed to building a workplace for our employees to invent and deliver on behalf of our customers. We strive to be Earth's Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey.

Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation.

The HR Partner Role

In our Worldwide Customer Service People Experience and Technology (PXT) team, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning.

Main Responsibilities

• Work with a team of hourly and senior PXT employees in creating a best in class employee experience.

• Foster and role model an environment of inclusion for all employees.

• Advocate for employees' success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.

• Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns.

• Create and drive an active approach to impact change and innovation around employee engagement.

• Promote adoption of technology, self-service, change management and continuous improvement.

• Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.

• Provide effective internal and external customer service with focus on strong communication and business acumen.

• Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.

• Influence and guide partners to prioritize employee experience and customer obsession when innovating.

• Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.

Requirements

• Bachelor's Degree from accredited university.

• Experience with MS Office Suite, specifically Intermediate Excel knowledge.

• Ability to collate, interpret and analyze data and its trends to inform decisions and insights.

• Highly effective verbal and written communication skills.

• Ability to demonstrate high judgment, empathy, autonomy and flexibility.

• Ability to maintain strict confidentiality regarding payroll, benefits and employee issues as an employee in Human Resources.

Preferred Qualifications

• Degree in HR, HR Management, Labor Relations, Business/Management, Psychology or a related field.

• Experienced with Microsoft Word, Excel, and Payroll Systems.

• Ability to demonstrate highly effective cognitive and analytical skills, including problem analysis, decision making, financial and quantitative analysis.

• Ability to thrive in an ambiguous environment and when given a deadline, you know how to motivate yourself and meet it.

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