Guest Experience Manager

9 hours ago

Udaipur, Rajasthan, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Front Office Hostess

We are seeking an experienced and skilled Front Office Hostess to take on a new challenge in the hospitality industry. The ideal candidate will be responsible for delivering exceptional customer service, managing front desk operations, and creating a welcoming atmosphere.

Experience: 4 - 8 years

Responsibilities:

  • Greet and welcome guests in a friendly and professional manner.
  • Manage the front desk operations and handle guest inquiries efficiently.
  • Assist with check-in and check-out processes, ensuring a smooth experience for guests.
  • Maintain knowledge of hotel services, promotions, and local attractions to assist guests effectively.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Handle guest complaints and resolve issues in a timely and courteous manner.
  • Maintain a clean and organized front desk area.

Skills and Qualifications:

  • 4-8 years of experience in a similar role within the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using hotel management software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Strong customer service orientation and problem-solving skills.
  • Fluency in English; knowledge of additional languages is a plus.

Benefits:

A competitive salary package that includes a comprehensive benefits program and opportunities for career growth and development.

How to Apply:

To proceed further, kindly share your updated resume or contact us via our website.

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