IT Infrastructure Support Specialist
4 weeks ago
At Noventiq, we are a global leader in Digital Transformation and Cybersecurity. Our company operates across nearly 60 countries, with a focus on the world's most important sectors. We have a rapidly growing business with a revenue of $1.6 billion in FY23 and over 6,400 talented professionals delivering cutting-edge solutions for digital innovation.
We pride ourselves on our unique approach to IT support:
**Global Presence, Local Impact**: We operate globally but always focus on delivering local outcomes. With 11 delivery centers serving customers 24/7 in 8 languages, we are committed to providing a seamless, customer-focused experience.
**Advanced Technology Partnerships**: We partner with industry giants like Microsoft, AWS, and Google, ensuring our clients get the best technologies available to meet their needs. This allows us to deliver cutting-edge solutions that drive business success.
**Dynamic Growth**: With 16 acquisitions in recent years, we are expanding capabilities in AI, cybersecurity, and cloud technologies. Our fast-paced growth, with 41% revenue CAGR, shows that we're constantly evolving and leading in emerging markets.
About the Job
As an IT Infrastructure Support Specialist, you will be part of our Global Delivery Team. Your primary role will be to provide technical support to employees and customers. You will work closely with other IT professionals to resolve computer-related issues and ensure that all systems are functioning properly.
Your impact on the mission will include:
Ensuring issues are promptly addressed, documented, and resolved within SLA
Knowledge of O365 Administrator/VLSC portal
Experience with AD & Azure AD (User ID creation/deletion, creating OU, group policy, MFA, conditional policies, password unlock/reset etc.)
Configuration & troubleshooting of emails (Outlook 2010/2013/2016/2019 Microsoft O365)
Basic networking knowledge of LAN/WAN (installation & configurations of routers, switches & WIFI access points)
Performing office 365 license assignment and checking updating attribute via active directory
Experience in supporting office 365 and end-user migration
Providing roles and licenses to users based on service requests
Hands-on experience in installing OS and server
Knowledge of creating corporate windows images
Knowledge of sharing folders, drives & printer, scanner configuration & troubleshooting issues
Creating Active Directory related activities (creating/deleting/managing users)
Handling IT operations like coordinating with vendors, preparing purchase orders for procurement of IT assets
IT asset management/planning and allocation of machines to respective users
Manage domain environment for two sites through remote support, Team Viewer, Skype
Support for maintenance, configuration, and troubleshooting of desktops/laptops
Application knowledge of Microsoft/SAP/SQL/Tally/E-Audit/etc. (installation/configuration)
Troubleshooting VPN related issues & data cards configure and troubleshooting
Crimping, punching, & LAN troubleshooting
Assembling hardware upgrade troubleshooting
To support configuring mail in mobile (Android & iPhone)
Knowledge of Win Magic, Bit Locker, and Safe Boot, Encryption
VIP & escalation calls handling skills
Knowledge of setting up video conference calls & preparing training room's setup
Vendor coordination (ADP/warranty)
Individual site handling, multitasking, efficient problem-solving, good communication skills, & ensuring work is done on time
Able to work hard under pressure and be a good team player
Taking user backups of drives and profiles and store in the share drive
Manage antivirus (Symantec/Kaspersky/Net Protector/Avast/defender)
Disk management partition
About You
We're looking for someone with a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 4 years of experience in providing technical support to end-users. You should be proficient in Microsoft Windows operating systems and have relevant certifications. Experience with ITIL-based tools to manage day-to-day operations is a plus. Familiarity with other software applications like Microsoft Office Suite and web browsers is also required. Excellent communication, problem-solving, and customer service skills are essential for this role.
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