Technical Support Specialist for IT Infrastructure

2 days ago


Chennai, Tamil Nadu, India Dotflick Solutions Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Dotflick Solutions. As an IT Infrastructure Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and hardware.

Key Responsibilities:

  • Install and configure computer hardware, operating systems, and applications
  • Monitor and maintain computer systems and networks
  • Troubleshoot system and network problems, diagnosing and resolving hardware or software faults
  • Regularly test and maintain the IT infrastructure
  • Provide remote support to users as needed
  • Maintain zero or negligible downtime for multiple sites
  • Keep up-to-date documentation of IT inventory
  • Support the roll-out of new and upgraded applications

Requirements:

  • Familiarity with IT hardware and software
  • Excellent troubleshooting and problem-solving skills
  • Able to work independently and as part of a team
  • Good communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks

Working Conditions:

The successful candidate will be working in a fast-paced environment, collaborating with cross-functional teams to ensure seamless IT operations. The ideal candidate will be able to adapt quickly to changing priorities and demonstrate a proactive approach to problem-solving.

What We Offer:

  • A competitive salary of $65,000 - $90,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time off policy
  • Ongoing training and professional development opportunities


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