Technical Support Specialist for IT Infrastructure
2 days ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Dotflick Solutions. As an IT Infrastructure Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and hardware.
Key Responsibilities:
- Install and configure computer hardware, operating systems, and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems, diagnosing and resolving hardware or software faults
- Regularly test and maintain the IT infrastructure
- Provide remote support to users as needed
- Maintain zero or negligible downtime for multiple sites
- Keep up-to-date documentation of IT inventory
- Support the roll-out of new and upgraded applications
Requirements:
- Familiarity with IT hardware and software
- Excellent troubleshooting and problem-solving skills
- Able to work independently and as part of a team
- Good communication and interpersonal skills
- Ability to prioritize and manage multiple tasks
Working Conditions:
The successful candidate will be working in a fast-paced environment, collaborating with cross-functional teams to ensure seamless IT operations. The ideal candidate will be able to adapt quickly to changing priorities and demonstrate a proactive approach to problem-solving.
What We Offer:
- A competitive salary of $65,000 - $90,000 per year
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous paid time off policy
- Ongoing training and professional development opportunities
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