IT Infrastructure Support Specialist
3 days ago
We are a growth stage tech startup building new-age software for the IT and MSP industry. Our company is backed by leading VCs like Addition, Matrix Partners and Elevation Capital.
Job DescriptionThis role involves collaborating with cross-functional teams to understand customer needs and proactively address challenges. As an IT Infrastructure Support Specialist, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving product adoption and retention.
Responsibilities:- Provide clear troubleshooting steps and regular updates to build trust and foster positive relationships with users.
- Diagnose and resolve product-related issues to ensure a seamless user experience.
- Collaborate with engineering teams to identify and fix product bugs.
- Maintain support resources to empower both customers and internal teams.
- Participate in regular team meetings, share insights, and contribute to product improvements.
To excel in this role, you should have:
- 2-5 years of proven experience in technical support and customer service.
- Strong technical aptitude and a passion for problem-solving.
- Excellent written and verbal communication skills.
- Familiarity with IT infrastructure monitoring tools.
- Proficiency in troubleshooting Windows and macOS systems.
- A basic understanding of scripting knowledge (shell, batch, or PowerShell).
The estimated salary for this position is $85,000 - $110,000 per annum, depending on location and experience. We offer competitive benefits, including comprehensive health insurance, 401(k) matching, and opportunities for professional growth and development.
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