Senior Client Relationship Manager

1 day ago

Cherthala, Kerala, India beBeeSuccess Full time ₹ 30,00,000 - ₹ 36,00,000
Customer Success Role Overview:

We are seeking a proactive and client-focused professional to ensure a seamless experience for our customers and partners.

This role involves managing client relationships from initial engagement to after-sales support, ensuring satisfaction, repeat business, and referrals.

The ideal candidate will act as the bridge between customers, stakeholders, and internal teams, ensuring a premium and professional experience.

Key Responsibilities:
  • Client Onboarding: Support and manage new customer inquiries, understand requirements, and guide them through the buying and ordering process.
  • Project Coordination: Work closely with architects, sales, design, and production teams to ensure smooth execution of client projects.
  • Relationship Management: Build strong relationships with customers and partners to encourage repeat business and long-term loyalty.
  • Issue Resolution: Address and resolve customer concerns, complaints, and post-delivery service requests in a timely manner.
  • Customer Engagement: Collect feedback, track satisfaction levels, and implement improvements in the customer journey.
  • After-Sales Service: Ensure follow-ups, warranty maintenance requests, and service calls are handled with professionalism.
  • Process Improvement: Collaborate with management to refine systems and processes for a better customer experience.
  • Reporting: Maintain detailed records of customer interactions, satisfaction levels, and project status.

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