User Engagement Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 10,82,832 - ₹ 16,24,240
Community Associate Job Description

We are seeking a dynamic and motivated individual to join our team as a Content and Community Associate.

The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Manage day-to-day communication with users, serving as the primary point of contact.
  • Scale daily user engagement on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implement strategies for upskilling and monetizing matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.
Requirements:
  • Minimum of 1 year of experience in operations, campaign, or community management in any of the Punjabi/Gujarati and Marathi speaking audiences.
  • Strong interpersonal and communication skills to build relationships.
  • Strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.

About the Opportunity:

This is an exciting opportunity to join a rapidly growing startup that's redefining the way people connect. As a Content and Community Associate, you will play a key role in shaping experiences for millions across India, LATAM, and MENA.

Benefits:

  • Competitive compensation package.
  • Equity options.
  • Opportunity for growth and development.
  • Unlimited leave policy.
  • Freedom to thrive and own your work.

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