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Community Engagement Specialist
2 weeks ago
Are you a social media influencer looking for a challenging role? We have an exciting opportunity for a Community Engagement Specialist to join our team
Job DescriptionThis position involves building and maintaining relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.
The ideal candidate will be responsible for the following:
- Serving as the primary point of contact for users, managing day-to-day communication.
- Scaling daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
- Implementing strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
- Working closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
- Creating and nurturing micro-influencers within the platform to drive matchmaking, virtual gifting, and radio shows.
- Staying up to date with new social media trends, insights, and best practices. Utilizing this information to enhance engagement and grow the platform.
- Managing and supporting different speaking communities to foster a positive and interactive environment.
To be successful in this role, you will need:
- A minimum of 1 year of experience in operations, campaign, or community management in any of the Punjabi/Gujarati and Marathi speaking audiences.
- Strong interpersonal and communication skills to build relationships.
- Strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
- Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
- Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
- Demonstrated ability to take full ownership of projects and drive them to successful completion.
- Ability to work cross-functionally and manage multiple projects and priorities.
- Analytical mindset with strong problem-solving abilities.
