Specialist Technical Expert

3 days ago

Bengaluru Bangalore Noida, India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000

Job Title: Specialist Technical Support

Key Responsibilities
  • Execute technical tasks requiring specialist skills, working independently to solve customer request cases and report according to established processes.
  • Identify and resolve technical problems, sharing knowledge within own professional area.
  • Support various areas by participating in emergency and 24/7 duty on a rotational basis for limited time each month.

Job Requirements

  • 8+ years of relevant experience or equivalent graduate degree.
  • Level 2 Technical Support experience with troubleshooting tools, trace and log file analysis, and measuring equipment.
  • Good understanding of cloud and container infrastructure.
  • Proficiency in all technology call flows as per 3GPP standards.
  • Fault identification, correction, and reporting skills on specific subsystems and equipment.
  • Ability to work in different time zones and possess excellent logical and analytical skills.

Preferred Qualifications

  • Flexible work schedule including evenings and weekends.
  • Excellent logical and analytical skills.
  • Linux Cloud certification.

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